Sales & Refund Policy

jyVis offers a free plan and paid subscriptions (Pro and Agency), billed monthly or annually. Annual plans are billed once a year at a 20% discount versus monthly. Prices are shown on our pricing page and at checkout, exclusive of any applicable taxes.

Payments are processed by Paddle, our Merchant of Record. Paddle handles payment, applicable VAT/sales tax, and issues a compliant invoice for every purchase. To receive a business invoice, enter your company name, address, and tax/VAT ID at checkout — the invoice is then available to download from your payment receipt.

Subscriptions renew automatically (monthly or yearly) until cancelled. You can cancel anytime from your billing settings; your plan stays active until the end of the current paid period, after which it is not renewed. Cancelling does not delete your account or data.

• 14-day money-back guarantee: if you're not satisfied with a first paid subscription, contact us within 14 days of the initial charge for a full refund.
• Renewals: recurring renewal charges are non-refundable, but you can cancel anytime to stop future renewals. If a renewal caught you by surprise, contact us — we review these case by case.
• One-off credit packs: non-refundable once any credit from the pack has been used.
• Free plan: there is nothing to refund.

Mandatory consumer-protection rights in your country of residence always apply in addition to the above.

jyVis runs on your own AI API keys. Any usage fees billed to you directly by AI providers (OpenAI, Anthropic, Google) are not part of your jyVis subscription and are not refundable by Jyomer.

Email youssef.belahmar@jyomer.com with your account email and the charge in question. Approved refunds are issued to your original payment method via Paddle, typically within 5–10 business days.